Our Dallas Office

Dallas, TX

Practice Policies

Welcome to our practice! The physicians and staff at Michael Sutker, MD, PA and Surgical Consultants of Dallas, LLC (SCD) feel that we can better serve your health care needs if you are familiar with the following policies and procedures of SCD.

Michael Sutker, M.D., P.A. and Surgical Consultants of Dallas, LLC
7777 Forest Lane
Suite A-331
Dallas, TX 75230
(972) 566-7860

Office Hours
Monday: 08:30 AM - 05:30 PM
Tuesday: 08:30 AM - 05:30 PM
Wednesday: 08:30 AM - 05:30 PM
Thursday: 08:30 AM - 05:30 PM
Friday: 08:30 AM - 05:30 PM
Saturday: Closed
Sunday: Closed

SCD is open Monday through Friday from 8:30 AM to 5:30 PM. The physicians are available on an emergency basis at any time.

Appointments:

Appointments may be made by calling 972-566-7860 during our office hours. Please make sure to clearly state the name of the physician you will be seeing. Every effort will be made to provide the earliest possible attention for the convenience of the patient.

Dr. Sutker sees scheduled new and follow-up patients Monday mornings, Monday afternoons, and Wednesday mornings. Urgent visits can be scheduled with Dr. Sutker or one of his associates on any day.

Due to the unscheduled nature of emergencies imposed upon the physicians, occasional delays do occur. We hope that you will understand that these delays are unavoidable.

If you are unable to keep your appointment, please cancel as far in advance as possible. We always have patients on standby that would be grateful for your thoughtfulness. You may be charged a no-show fee of $30.00 if we do not receive notification within 24 hours of your appointment. If you are more than 20 minutes late for your scheduled appointment, we may have to reschedule.

SCD does not validate parking.

Medical Information:

We would appreciate it if you would register with our Patient Portal and complete the Patient History paperwork. Please be sure to bring a list of all your medications. Please bring only pertinent medical records such as operative reports, radiology reports, pathology reports, and lab results.

Emergencies:

Call our phone number 972-566-7860 at any time. A physician on call is available to meet your emergency needs.

New Patient Registration:

New patients making their first visit are requested to arrive 30 minutes before their scheduled appointment for the purpose of registration. Please go to the New Patients page to download our new patient paperwork. There will be some paperwork that is additional to the Patient Portal. Registration will be faster if you can complete your paperwork prior to your visit.

Please be sure to bring your insurance card and a valid form of picture ID with you to your appointment. This will help us file for insurance payment on your behalf.

Referrals:

Many patients are sent to us by referral from their family physician or specialists. If you are referred by another doctor, please make this fact known so that we may share our findings with your personal physician.

Hospitalization:

If you require hospitalization, your surgeon will make arrangements for your admission. Dr. Sutker has admitting privileges at Medical City Dallas Hospital. Any business matters regarding the payment of the hospital account are customarily discussed with the Hospital Admitting Office at the time of admission. The hospital and Michael Sutker, MD, PA are separate business organizations, and bills for each will be submitted separately. The bill from Dr. Sutker will include medical care administered by your surgeon during your hospital stay.

Payment for Services:

Patients are requested to pay for services at the time rendered. In the event that payment cannot be made, special and specific arrangements may be made by calling or speaking to our Patient Accounts department. We will be most understanding and willing to accommodate unusual circumstances.

Our requirements for payment of your account and for maintain your account in good standing are as follows:

  1. All co-insurance, co-pays, deductibles, and account balances are due prior to Surgery. All charges are due and payable within 10 days of receipt of statement.
  2. You are directly responsible to sue for any unpaid balance on your account. You will receive a statement each month even though the insurance is pending. The medical information necessary for insurance claim forms is provided as a courtesy to you. SCD cannot accept responsibility for collecting your claim or negotiating a settlement on a disputed claim since we are not a party to your insurance contract.
  3. After 90 days, if no payments have been received and no extended payments arrangements have been made, collection proceedings may begin.
  4. It is important that you notify us of any changes of address promptly since undeliverable statements may be turned over to collection agencies immediately.

Insurance Claims:

We accept most traditional insurance plans. Please contact our office to verify acceptance of your plan. Qualifications for insurance coverage may differ due to the uniqueness of each procedure.

If an insurance claim has been filed on your behalf and no payment or rejection notice has been received within 60 days from the date of filing, we encourage you to:

  1. Contact your insurance company as to the reason for the delay.
  2. Make regular payments on your account to keep it in good standing. Any overpayment will be refunded in the event that the insurance pays directly to your surgeon.

Inquiries:

If you have any questions regarding your account or the filing of your insurance, call and ask for the Billing Department. We will be happy to assist you.

Return to Work Forms and Disability Paperwork:

A return to work form will be provided to you at your request during your office appointment at no charge. If you require disability paperwork to be completed for your job or for insurance, a $25 fee will be assessed.

Complaints:

It is our sincerest desire that you will have no occasion to register a concern, but if that occasion should arise, please call the office manager at 972-566-7860. Your constructive criticism is encouraged at all times to assist us in improving service to our patients.

Contact Us

Office Hours
Monday:8:30 AM - 5:30 PM
Tuesday:8:30 AM - 5:30 PM
Wednesday:8:30 AM - 5:30 PM
Thursday:8:30 AM - 5:30 PM
Friday:8:30 AM - 5:30 PM
Saturday:Closed
Sunday:Closed